Most frequently asked questions

International FAQ

Kuveyt Türk Participation Bank is a reliable Turkish bank that allows us to serve our customers who shop on ladymelex.com in the currency of their choice, with product prices, international shipping and transaction costs, with the lowest possible guaranteed total order amount. Kuveyt Türk Participation Bank ensures that we offer the best possible shopping experience to our international customers so that you can shop from us with confidence.

It’s easy! Our website recognizes when you are shopping from an international location. You may also click on the flag within the top of our main menu on your mobile phone, or the top right corner of your desktop browser, to select your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.

Shop our website as you would normally by adding items to your bag and then clicking on the checkout button. We will calculate and display in your chosen currency a total transaction amount that includes your merchandise purchases, all shipping and handling costs to your selected international destination, and any applicable duties and taxes.

Your international shipping and handling costs are based on your selected level of service (e.g., standard or expedited shipping), your number of items, weight of your items, your selected destination country, and applicable duties and taxes.

For your convenience, we accept T/T, Visa, Mastercard.

Your invoice will be issued at the time of departure from Turkey. A copy of your invoice will be sent with the products.

You will receive an email that provides tracking information once your order ships. You may also track packages from within your order history.

Yes. Return instructions are provided with your package.

Shipping Options & Charges

We do ship to military addresses and P.O. Boxes, however, we can only ship these items via Standard delivery. Please note that Standard delivery requires an additional ten days of arrival time.

If you are a registered user and have signed in, yes. The current address we have on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different “Ship To” address.

Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.

APO/FPO military address deliveries arrive within 4-10 business days via UPS.

International delivery is not available for international P.O. boxes. If your country isn’t listed on our drop-down country box, we’re currently unable to ship there.

Please note: “Business day” refers to Monday through Friday, excluding holidays. Next Day requested on Fridays is not available for Saturday arrival. Sales shipped to customers are FOB shipping point.

Unfortunately tracking is not available for international delivery.

Taxes are based on the order’s “ship to” address.

Subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country’s local customs office.


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